Returns and Refunds

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Last updated: 28 September 2026

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At Dites Earthlings, I want you to be happy with your artwork. If you are not completely satisfied with your purchase, please contact me as soon as possible and I will be happy to help.

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1. Returns

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If you purchase an item online and simply change your mind, you have the legal right to cancel your order within 14 days of receiving your artwork, without giving a reason.

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After notifying me that you wish to cancel, you must return the item within 14 days.

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The artwork must be returned in its original condition and packaged securely to prevent damage during transit.

Please contact me before returning an item so I can provide the return instructions.

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2. Return postage

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If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item, unless the item is faulty or was incorrectly supplied.

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I recommend using a tracked and insured delivery service, as I cannot be responsible for items lost or damaged while being returned.

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3. Refunds

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Once the returned artwork has been received and checked, I will process your refund within 14 days, in accordance with applicable UK consumer law.

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Refunds will normally be made using the same payment method used for the original purchase.

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Where you cancel an online order within your legal cancellation period, the refund will include the cost of the standard delivery option originally paid for. If you selected a more expensive delivery service, the additional delivery cost will not be refunded.

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4. Damaged or faulty artwork

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If your artwork arrives damaged, faulty or is not as described, please contact me as soon as possible and provide photographs of the artwork and packaging.

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I will work with you to resolve the issue and may offer a replacement, repair or refund, depending on the circumstances.

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Your statutory consumer rights are not affected by this Returns & Refunds Policy.

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5. Incorrect item

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If you receive an item that is different from the one you ordered, please contact me as soon as possible.

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I will arrange an appropriate solution, which may include a replacement or refund.

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6. Original paintings

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Original paintings purchased online are covered by the same applicable consumer rights as other physical goods.

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If you change your mind about an original painting purchased online, the standard online cancellation rights described above apply unless a legal exception applies.

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7. Personalised or custom-made artwork

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Personalised or custom-made artwork may be excluded from the statutory 14-day cancellation right where it has been made to your specifications or clearly personalised.

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This does not affect your rights if the artwork is faulty, damaged, not as described or otherwise fails to meet your statutory consumer rights.

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8. Sale items

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Sale items have the same statutory consumer rights as full-price items.

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A reduced price does not remove your legal rights if an item is faulty, not as described or otherwise does not meet the requirements of consumer law.

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9. How to request a return

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To request a return or refund, please contact me through the contact details provided on this website and include:

• Your name

• Order number

• Date of purchase

• Name of the artwork

• Reason for the return, where applicable

• Photographs, if the artwork has arrived damaged or faulty

 

I will then provide you with the relevant return instructions.

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10. Your statutory rights

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Nothing in this policy is intended to limit or exclude your statutory rights as a consumer under UK law.

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For more information about consumer rights, please visit the UK Government’s consumer guidance.

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Dites Earthlings reserves the right to update this Returns & Refunds Policy when necessary.